1. Appointments & Cancellations
- We kindly ask for at least 24 hours’ notice for cancellations or rescheduling.
- Late cancellations or no-shows may be subject to a fee or require a deposit for future bookings.
- If you arrive more than 15 minutes late, we may need to reschedule or adjust your service.
2. Deposits & Payments
- A deposit may be required for select services or group bookings.
- Deposits are non-refundable but may be transferred if rescheduled within the notice period.
- Payments are due at the time of service unless otherwise agreed.
3. Pricing & Services
- Prices are subject to change without notice. We will always inform you of any price adjustments before your service.
- Service times may vary based on individual needs.
4. Satisfaction Guarantee & Adjustments
- If you’re not completely satisfied with your service, please let us know within 7 days so we can make it right.
- Complimentary adjustments may be offered at our discretion but do not include full refunds.
5. Gift Cards
- Gift cards are valid for [insert timeframe, e.g., 12 months] from the date of purchase.
- They cannot be exchanged for cash or refunded.
6. Health & Safety
- Please inform us of any allergies, sensitivities, or medical conditions before your service.
- We reserve the right to refuse service if we believe it could compromise your health or safety.
7. Liability Disclaimer
- While we take every precaution, we are not responsible for unexpected reactions to products, treatments, or services.
- Gilt Hair is not liable for loss or damage to personal belongings during your visit.
8. Dispute Resolution
- If you have concerns about a service, please contact us at bookings@gilthair.co.nz, and we will do our best to resolve the issue.
By booking an appointment at Gilt Hair, you agree to these terms. If you have any questions, don’t hesitate to reach out.
