1. Introduction
At Gilt Hair, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights regarding your data.
2. Information We Collect
We may collect the following information when you book an appointment, visit our website, or interact with us:
- Personal details: Name, phone number, email address, and appointment history.
- Payment information: If making a payment online or in-salon, we process transactions securely but do not store your full card details.
- Technical data: If you use our website, we may collect data such as IP addresses, browser type, and cookies to enhance your experience.
3. How We Use Your Information
We use your data to:
- Book and confirm appointments
- Communicate with you about your visit, including appointment reminders and follow-ups
- Improve our services and customer experience
- Send promotions, offers, or updates (You can opt-out anytime)
4. Cookies & Tracking
Our website may use cookies to:
- Enhance user experience and website functionality
- Track analytics to understand website traffic and performance
- Remember preferences for returning visitors
You can manage your cookie preferences through your browser settings.
5. Sharing Your Information
We do not sell or share your personal data with third parties, except:
- With trusted service providers (e.g., booking software, payment processors) who help us run our business securely
- If required by law or to protect our legal rights
6. Data Retention
We keep client records only as long as necessary for business and legal purposes. If you wish to have your data deleted, contact us, and we will process your request in accordance with legal requirements.
7. Your Rights
You have the right to:
- Access and review the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data, where legally permissible
To exercise any of these rights, please contact us at bookings@gilthair.co.nz.
8. Changes To This Policy
We may update this policy as needed. The latest version will always be available on our website.
